Ownership planning
Plan parts and warranty before the machine ships.
Parts availability and a clear claim process can matter as much as the initial machine price.
The buyer's pre-shipment checklist
- Confirm serial-number-specific parts catalogue and exploded diagrams.
- Identify first-service and 500-hour maintenance consumables.
- Confirm lead times and shipping options for critical spare parts.
- Request warranty duration, hour limit, exclusions and labour coverage in writing.
- Agree evidence requirements for a claim: photos, video, error codes and service records.
- Identify local technicians and escalation contact details.